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FAQ's

Frequently Asked Question

 

How do I know which size to buy?

Collar: 

The size you choose to buy is dictated by the circumference of your pet's neck. To measure this, use a soft tape measure and carefully wrap it around your pets neck where the collar would sit. Place two fingers between the tape measure and your pets neck. Make sure your fingers fit comfortably. Take this measurement in inches and make a note for when choosing which collar to buy.

Choose a size collar where the measurement you have taken sits roughly in-between the smallest and largest size.

If you do not have a soft tape measure, use a piece of string in the same way as described above and then measure string against a ruler. 

Lead:

Leads are 110cm in length, the width of the lead should be determined by the width of the collar you choose. 

I can't see the size I need?

If you require a size that is not listed, please contact me via the form on my  contact page, I am happy to create custom orders if I can.

Please note that custom made products are non-refundable.

Are your products washable?

 Washing Instructions:

I recommend hand washing collars/leads in warm water using a laundry powder or liquid that doesn’t contain bleach and drying flat away from direct sunlight. 

If you do chose to machine wash, use a laundry powder or liquid that doesn’t contain bleach, place collar/lead in a protective washing machine bag and use a 30 degree cycle with a low spin dry, then dry flat away from direct heat. 

Do not tumble dry

If the collar/lead has a metal buckle, dry the buckle as soon after washing as possible using a soft cloth.

Using a washing powder/liquid that does contain bleach will fade the vibrancy of Liberty fabric - also do not use washing products neat on the fabric this again will fade the pattern. 

I iron the collars using a low heat with a protective fabric between the iron and the collar. 

Bow Ties should not be washed as they might lose their smart shape. 

How long will it take my purchase to arrive?

As all my products are handmade, production time is 5-7 business days. I will inform you when your item(s) have been dispatched, please allow 2-3 days for UK delivery once you have had the dispatch notification.

Please see my shipping section for more information on International delivery. 

Can I have a refund or exchange?

Please see my Terms and Conditions section regarding my refund/exchange policy. Bespoke/ Customised orders are non-refundable.

Avoid unnecessary exchanges by measuring your pets neck and ordering the correct size, if you are unsure contact me at jayneelizabethdesigns@hotmail.com 

Why is the pattern slightly different on my purchase, to the one photographed?

Each product is handmade and will be cut from the exact same fabric photographed. However, due to pattern placement on the fabric, the pattern repeat will vary slightly to the one photographed.