Customer Information

Thank you for visiting Jayne Elizabeth Designs. By making a purchase from my store, it is understood that you agree with the all Terms and Conditions set out on this page.

Shipping Costs

At checkout please choose the correct shipping option that relates to the products you have purchased. 

Delivery Policy

Each product in my shop is made to order and will take approximately 5-7 working days to dispatch.

You will receive a notification once your purchase has been dispatched. All parcels are sent via Royal Mail Second Class - unless otherwise stated.

After dispatch estimated delivery times are:
UK 2-3 Working Days
Europe 5-7 Working Days
The rest of the World 7-10 Working Days

These are estimated times based on Royal Mail information and some parcels may take a little longer due to the customs processes in different countries.

I will always obtain proof of postage and cannot be held accountable for items that go missing in the post. If your item is delayed after the estimated delivery date (allowing 7 additional working days) please contact me and I will assist however I can.

I will only ship to addresses supplied at checkout.
Please double check the correct delivery address has been entered. I will not send replacement products if an incorrect addresses has been supplied. If a product is returned to me by Royal Mail due to an incorrect address being supplied, I will request that further postage costs be covered by the buyer.

International Customers

International buyers are responsible for any import duties or customs taxes/fees incurred in their own country on in addition to postage paid.

Returns and Exchanges

You (the buyer) have the right to exchange or request a refund within 14 days of receipt of the product(s). Jayne Elizabeth Designs (the seller) must receive notification of your intention to request an exchange or refund within 14 consecutive days of receipt of the product(s), your intentions must be made via email to jayneelizabethdesigns@hotmail.com

You (the buyer) must then dispatch the product(s) back to Jayne Elizabeth Designs and I must receive the product(s) within 14 days of the cancellation notification - items received after this will be dealt with at Jayne Elizabeth Designs discretion.
The buyer pays return postage, I recommend you use Royal Mail Tracked option or international equivalent, as I cannot be held responsible for items that go missing in the post. 

On receipt of the returned product(s) I will either; exchange the product(s) or refund (minus postage costs) within 14 days, refunds will be made via the original payment method. If an exchange option is requested, the buyer is responsible for the further postage costs incurred for sending the replacement product.

Please note; product(s) returned must be in their original saleable condition, with no signs of wear. Any signs of wear may result in a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling.

In the unlikely event that a product is faulty / defective upon arrival, you may request a replacement of the product(s) or a refund. Please contact me via email: jayneelizabethdesigns@hotmail.com within 48 hours of receiving product(s). I do request that the product(s) be returned to Jayne Elizabeth Designs and that they be returned in their original packaging and in an unused condition. 

The buyer has the right to cancel an order if Jayne Elizabeth Designs is contacted within 12 hours of purchase, any cancellation after this time will be made at the discretion of the seller.

I cannot refund or replace a product that has been chewed by your pet or washed incorrectly.

This refund/ exchange policy does not apply to Custom Made products, which cannot be refunded or exchanged.

Safety

Upon receipt of the collar/lead/accessory it is the customer’s responsibility to determine the suitability of the product for their pet.

No collar/lead/accessory is indestructible, so please check the product regularly for wear and tear and replace when necessary.

Please do not leave any of Jayne Elizabeth Designs pet products within reach of your pet when not in use.
I cannot replace or refund products which have been damaged/chewed or washed incorrectly.

Kitten Collars

It is advised that kittens do not start wearing collar until they are around 6 months, and only if the collar fits properly.
A collar should fit comfortably and safely; you should be able to fit 2 fingers between the collar and your kittens neck - if you can fit more than this, tighten the collar and if you can fit less, loosen it. If you cannot tighten the collar as there is no more adjustment, then you must wait for you kitten to grow.
You must wait until the collar fits properly, for your kitten's safety and comfort.
It is also strongly advised that your kitten is supervised until they are used to wearing their new collar. Kittens grow very quickly, so check the adjustment daily and adjust as needed.

 

Jayne Elizabeth Designs shall not be liable or responsible for any injury or loss caused directly or indirectly by our products.